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Refund Policy

At LELE, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we are here to help. Please read our Refund Policy below for detailed information on returns, exchanges, and refunds.

Returns

We accept returns on products purchased from our website, subject to the following conditions:

  • Products must be returned within 30 days of the original purchase date.

  • Products must be unused, undamaged, and in their original packaging. We reserve the right to refuse returns that do not meet these conditions.

    Non-returnable items:

  • Gift cards

  • Opened or used products (for hygiene and safety reasons, especially for food products such as olive oil)

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the return conditions. If the return is approved, we will process your refund.
Refunds will be issued to the original payment method used for the purchase. Please allow up to 14 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us at [insert email address]. We will guide you through the exchange process. The exchanged item must meet the same conditions as a return (unused and in original packaging).

Shipping Costs

  • Return Shipping: The cost of return shipping is the responsibility of the customer, unless the product is defective or incorrect.

  • Original Shipping: Shipping fees for the original order are non-refundable, unless the product was defective or an error was made by LELE.

Defective or Damaged Products

​If your product arrives damaged or defective, please contact us immediately at [insert email address] with your order number and photos of the damaged item. We will offer a replacement, exchange, or full refund, depending on the situation. You will not be responsible for the shipping costs if the product is defective or damaged upon arrival.

How to Return an Item

To initiate a return, please contact us at [insert email address] with your order number and details about the item you wish to return. We will provide you with further instructions on how to send the item back to us.

Processing Time

Once we receive your returned item, please allow up to 5-7 business days for us to process your return and issue a refund. We will notify you by email once the refund has been issued or the exchange has been processed.

Extra overwegingen:

  1. Verzendkosten: Vermeld dat de klant verantwoordelijk is voor de retourkosten, tenzij het een defect product betreft.

  2. Biologische producten: Aangezien je biologische olijfolie verkoopt, kan het belangrijk zijn om duidelijk te maken dat geopende producten niet geretourneerd kunnen worden vanwege hygiënische redenen.

  3. Klantenservice: Zorg ervoor dat het duidelijk is hoe klanten contact met je kunnen opnemen voor terugbetalingen of vragen over retouren. Dit kan een specifiek e-mailadres of telefoonnummer zijn.

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